Cusco Private Transfers :: FAQ

How will I find my driver at the Cusco airport or Ollantaytambo Train station?

Your driver will be waiting for you with a name sign as you exit customs and will lead you to your transportation. Keep a look out for our sign and your name or group name.

What happens if my flight is delayed?

If one of your domestic flights is delayed or cancelled, please let us know to coordinate the pick-up time. We can wait up to 1 hour.

How much does “OFFICIAL CUSCO TAXI” Price?

Our airport fares or train station fares are based on the distance you are traveling to or from, and the number of people traveling in your party.

How much luggage can I bring on?

Baggage is limited to two standard-sized checked pieces of luggage (each piece not to exceed 70 pounds and/or 62 inches total dimensions) and two carry-ons (not to exceed 45 inches total dimensions) per fare-paying guest. Additional luggage or over-sized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.

Do I need to book in advance?

We encourage our customers to set their reservations ahead on time to avoid any delay or inconvenient.

How do I change or cancel my trip?

On our website, go to Contact us or email us

Cancellations made at least 24 hours before confirmed pick-up date and time will be refunded 100%.

Cancellations within 24 hours will result in a 100% cancellation charge.

What if I get to the airport too late and miss my flight?

We set your pick-up time to get you to the airport 90 minutes before your flight, based on the Cusco airport’s policies recommendation. However, we are not responsible for service delays caused by circumstances out of our control, including but not limited to: severe weather, heavy traffic, major accidents and traffic-disrupting events. If you feel you missed your flight because of our service, submit receipts for costs you incurred within 30 days to “OFFICIAL CUSCO TAXI” email. Upon management review and validation, we will issue a refund of our service fee and up to $100 per reservation. We build our trips in advance to ensure we get you to the airport on time, so it’s important to book in advance! If you book your trip within 24 hours of your pick-up time, our missed flight refund policy does not apply.

If I’m late for my private shuttle, do you charge me extra?

We extend a 14-minute grace period if you are late for your private service. After 15 minutes, you will be billed $5 for every 15 minutes the driver/chauffeur waits.

How do I tip my driver?

You can add a gratuity for your driver at the time of service. A tip for a job well-done is optional, and is greatly appreciated.

Do you provide transportation services to other locations in Cusco?

Yes, “OFFICIAL CUSCO TAXI” offers transfers to major locations in the area of Cusco including Poroy train station, Pisac town and ruins, Urubamba and Ollantaytambo.

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